AndEase app support
How can we help with the app?
Find help for the AndEase iPhone app, Apple Watch, reports, Secure Sync, exports, privacy controls, and troubleshooting.
Clinic staff using the Provider Portal have a separate guide for login, invites, patient lists, shared data, and portal troubleshooting.
Safe app support details
- Include app version, iOS/watchOS version, device model, what you expected, and what happened instead.
- Do not send personal health entries or sensitive screenshots unless support specifically asks for a safe export.
Looking for help using the app?
Start with the App Guide for step-by-step help with Dashboard, Setup, Insights, Logs, Settings, Apple Watch, and privacy.
Clinic staff?
Use the Provider Portal guide for clinic login, invites, patient lists, shared data, analytics, settings, logs, and portal troubleshooting.
Medical and emergency disclaimer
AndEase does not provide medical advice, diagnosis, dosage instructions, treatment decisions, or emergency support. In an emergency, contact local emergency services.
I use the iPhone app
Set up AndEase with pain locations, medicines, reminders, and privacy choices before your first logs.
Pain logsPain tracking
Log pain locations, severity, notes, symptoms, and missed entries from the AndEase Dashboard and Logs.
MedicationMedication and reminders
Learn how AndEase records medication timing, dose labels, reminders, active windows, and notification troubleshooting.
Sharing filesReports and exports
Create appointment-ready reports, CSV exports, and backup files from AndEase when you choose.
Apple ecosystemApple Watch and widgets
Use AndEase across Apple Watch, widgets, Live Activities, Siri, and Shortcuts where supported by your app version.
Clinic sharingSecure Sync or sharing
Understand optional Secure Sync, clinic connections, shared categories, disconnecting, and backend data deletion.
PrivacyPrivacy and data
Review local-first storage, HealthKit, exports, analytics, ads, deletion, and support communication guidance.
TroubleshootingReport a bug
Fix common issues with notifications, Watch sync, exports, accidental entries, clinic sharing, and portal access.
Email supportContact support
Email AndEase with app, device, and troubleshooting details without sending personal health entries unless requested.
Support FAQ
Where is my data stored?
The personal app is local-first. Pain, medication, symptom, and note entries stay on your device by default and are not synced to iCloud or CloudKit by default. Data leaves the app only when you choose to export, share, or enable Secure Sync with a clinic.
Can I use the app offline?
Yes. Core app tracking works offline for logging pain, logging medication, and reviewing entries already on your device. Internet access may be needed for clinic sync, portal access, support email, app updates, or sharing exported files through cloud services.
How do I switch themes?
Open Settings in AndEase and choose the supported theme option you prefer. If you use the system theme, AndEase follows the light or dark appearance selected in iOS.
Is this medical advice?
No. AndEase is a tracking tool for personal records and clinic conversations. It does not diagnose, treat, prevent, or cure any condition and does not replace professional medical advice or professional clinical judgment.
How do I export my data to share with a clinician?
Use the app export or report options, including Settings > Export/Import CSV where available. You choose where the file is saved or shared. Review exports before sending them and do not email personal health entries to support unless support specifically asks for a safe export.
How do I connect to or disconnect from a clinic?
Clinic sync is optional. Use Care Center > Secure Sync > Sync Settings in the app to review connection options, change sharing, disconnect, or delete backend data where supported. Your clinic can also provide the correct invite or connection flow.
What data does my clinic see when I sync?
Clinics see only the information shared through the Secure Sync connection, based on the data types and time range you choose. Personal app entries that have not been shared remain local to your device unless you export or share them yourself.
How do I report a bug?
Send the steps to reproduce the issue, screenshots if they do not contain sensitive data, and your device/app version.
What should I do if notifications aren't working?
Check that notifications are enabled for AndEase in iOS Settings, confirm the reminder is enabled inside the app, and review Focus modes or notification summaries that may silence alerts. If reminders still do not appear, include your iOS version and app version when contacting support.
What should I do if Apple Watch isn't updating?
Keep the Watch and iPhone nearby, confirm Bluetooth and Wi-Fi are enabled, and open AndEase on iPhone to refresh the connection. If entries still do not appear, confirm the Watch app is installed and contact support with your watchOS, iOS, and app versions.
Quick start
Set up AndEase and make your first logs
These steps cover the fastest path from first launch to useful pain, medication, insight, and export history.
- 1
Open Setup and add the pain locations you want to track.
- 2
Add medicines with dose, onset, and duration so timing views are useful.
- 3
From Dashboard, select a location and tap a pain level from 1-10.
- 4
Tap Take on a medicine to log a dose when you take it or record it later.
- 5
Review patterns in Insights and individual entries in Logs.
- 6
Use Settings to export or import CSV data, manage themes, and adjust notifications.
Still need help?
App users should include device model, iOS version, app version, what you expected, what happened instead, and steps to reproduce. Clinic staff should start with the Provider Portal guide for portal access, invite, and shared data troubleshooting.